The Old Grain Store are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at suggestions@oldgrainstore.co.uk
Making a Purchase
Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them in the shopping cart. After you have finished your selection, click on "Order" and you will be asked a few details that we will need to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Switch, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the internet.
Please take your time when entering your credit card details as we receive many orders with incorrect details.
Shipping + handling
Shipping is included in all prices to UK destinations for all orders
For all orders to other destinations telephone us.
Delivery Schedule
We deliver your order right away. International orders are generally received in under seven business days.
Back Orders
If you item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All our products come with a minimum of one year's manufacturers' guarantee.
Damaged Items
If you item is received in a damaged condition, please telephone us on 0044 (0) 115 931 3660 to obtain an RMA number and we will supply you with the address for the items to returned to. Once these damaged items have been received, we arrange to either send you a replacement or to refund your account up to the value of the damaged goods returned.
Reaching Us
If you need to reach us, please email us on support@silverdigital.com, alternatively, you can call us on +44 (0) 115 931 3660 or fax us on +44 (0) 115 911 8546 or write to us at The Old Grain Store Company Ltd, PO Box 6995, Burton Joyce, Nottinghamshire, ENGLAND, NG14 5WB.
Privacy Policy
The Old Grain Store do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
